Hosted or self-hosted - nearly all our clients choose the "SaaS" Variation, but many IT departments choose acquiring an "on-premises" version operating on their own servers.
As you navigate among the cloud-dependent Harmony apps, frequent elements of the Harmony Portal are available through the header along the top of the web site. Of Observe, these involve accessing your account, in which you can update your information and facts and alter your default Corporation, along with changing your password.
Screen capture - you'll be able to file your monitor (a video or only one screenshot) appropriate in the web application and add it into the ticket, no additional application desired
“Jitterbit believes in accelerating small business transformation by means of successful automation, integration, and Website and mobile application progress — and without compromising safety, compliance or scalability,” explained Jitterbit President and CEO Invoice Conner.
Studies having an option to export to Excel and CSV: resolution time, time of working day distribution, response pace, Kanban view and a number of other. And perhaps a custom report builder. Monitor numerous shopper assist metrics, measure your brokers performance and so forth.
Macro Recorder is not only a mouse recorder, keyboard recorder and participant. It is additionally an incredibly effective automation application and in many cases an EXE-compiler.
Entire list of functions Watch the top-person handbook plus the set up docs for admins Helpdesk options
Jitbit Support Desk is actually a help desk difficulty tracker formulated by Jitbit Program. Jitbit Helpdesk comes with an embeddable Are living-chat widget and dozens of different integrations but its primary aim is electronic mail.
IT ticketing process is a program application, that converts all incoming tech help requests into tickets and suppliers them in one central databases for afterwards management.
Marketplace: A useful resource for exploring and retrieving Cloud Studio integration recipes and course of action templates to help you immediately develop new Cloud Studio initiatives.
IT execs have to have a straightforward and effective jitabet app application to aid them carry out their task. The UI must be neat and straightforward so they do not end up having even more complications. They need a portal to manage all help requests in a single area - phone calls, e-mail and Net-type requests.
In the event you have dropped your password, utilize the "forgot password" website link underneath the form, enter your e-mail and reset your password.
Jitbit Helpdesk is offered the two as an "on-premise" Variation that firms set up on their own servers as well as a "SaaS" choice that works within the cloud.
Thinking of the method needs, Pretty much all Apple gadgets operate beautifully with our cellular Model: