Categorizing and Tagging tickets - assign tickets to distinctive classes and assign default agents to classes.
Custom fields for tickets and assets, like "shopper amount" or "devices ID" etcetera. And pre-loaded ticket templates
It seems like you were misusing this function by going far too rapid. You’ve been briefly blocked from applying it.
This field is used whenever you log in into the Harmony Portal, along with for Some others to ask you to definitely other Harmony companies. If you would like update your electronic mail tackle, you should Get hold of assist.
Agent collision detection - handy messages like "user X is likewise considering this ticket and typing a reply"
Present your existing password plus a new password Assembly the said safety requirements. Then click on Save:
As you could see, the Macro Recorder has made a script for me. It consists of mouse moves and delays only (for the reason that all we ended up accomplishing is mouse recording). The script states:
Jitbit Helpdesk arrives bundled with absolutely free iOS and Android cell ticketing apps. They're incredibly fast even on gradual connections and feature all All those excellent assistance desk characteristics. And, much like the desktop Variation, they’re exceptionally properly made.
Check out the top-person handbook - consists of information regarding many of the web pages and options Get hold of Aid
In another area, you are able to update your Contact number. That is stored only for your information and is not shared with other Jitterbit buyers.
iOS application + Android app + Cellular World-wide-web UI - free mobile applications furthermore the cellular-optimized Net-UI that actually works on any monitor via a cell browser.
This is the login website page for registered helpdesk customers to enter their username and password in order to register into the Jitbit ticketing program.
Groups give quite a few more Advantages - you'll be able to assign classes to certain group associates, Establish reports applying just the tickets you will need, conveniently hunt for tickets and even more
Using your consent, that you are assisting us to generate our documentation better. You are going to however be able to accessibility the documentation for those who click on "Reject Cookies" and you'll normally handle your consent by clicking jitabet "Deal with Consent" while in the footer of any web site.